1 My Account
1.1 How do I create an account?
Click on the "Sign up/Log in" link in the upper right corner of the screen or "Register" at the bottom of the screen. Click on "Create an Account". Simply fill in the form to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Pivacy Policy for more details.
1.2 How do I return my product?
Contact the museum at 605-688-6226 or 1-877-227-0015 or email: [email protected] for information.
1.3 I received the wrong product.
If you feel that you have received the wrong product, please contact the museum store within 72 hours of receiving the product. Please call 1-800-277-0015 or email at [email protected].
1.4 What is your return policy?
Returns
You have 30 calendar days to return an item from the date of purchase.
Items purchased between November 1 and December 31 can be returned until January 31.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds
All refunds will be issued in the original form of payment.
If you do not have an original receipt or gift receipt a Museum Store Gift Certificate will be issued.
2 Order Status
2.1 Has my order been shipped?
Login to your account and click on orders to check its status.
2.2 My order never arrived.
2.3 An item is missing from my shipment.
2.4 My product is missing parts.
3 Pricing and Billing
3.1 Wholesale pricing options for resale
The museum store has wholesale pricing for certain books and seasonal items. If you are interested, please contact the Museum store at 605-688-6226 or email [email protected].
3.2 Do I have to pay sales tax?
You only have to pay sales tax if you are shipping to an address within South Dakota.
3.3 I have a question about my charges.
3.4 When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
